Breaking the Blueprint
Customer experience (CX) is evolving faster than ever—are you keeping up?
Breaking the Blueprint is the podcast that challenges conventional thinking and explores what it really takes to deliver exceptional CX in today’s world.
Hosted by Vinay Parmar & Iqbal Javaid, two industry veterans with decades of experience in CX strategy, technology, and leadership, this podcast brings you insightful conversations, expert perspectives, and real-world strategies to bridge the gap between technology, people, and customer emotions.
Why Listen?
🔹 Deep Industry Expertise – Iqbal and Vinay have worked with some of the biggest brands, driving CX transformation at scale.
🔹 Tech Meets Human Experience – We break down how AI, automation, and digital solutions can enhance—not replace—human connection.
🔹 Actionable Insights – No fluff, just practical strategies to help you optimise your CX operations and deliver measurable impact.
🔹 Engaging Conversations – Featuring thought leaders, disruptors, and innovators shaping the future of customer experience.
If you’re a CX leader, technology enthusiast, or business decision-maker looking to stay ahead of the curve, this is the podcast for you.
🔊 Subscribe now and start breaking the blueprint!
Breaking the Blueprint
Latest Episodes
The Secrets of Storybuilding
A full episode description built to help discovery, explain the value of the conversation, and give viewers a clear reason to watch.What happens when a career pivot leads you into one of the most influential messaging frameworks in moder...
You’ve Got Company Culture All Wrong
Culture is often treated like something soft. Something hard to define. Something businesses assume will look after itself.In this episode, Sarah Dena explains why that thinking creates problems long before leaders notice them. Together ...
The Most Dangerous Place for Any Brand Is the Middle
In this episode of Breaking the Blueprint, Vinay and Iqbal are joined by Vimal Raj to explore what customer experience really looks like when it’s done properly, at scale, under pressure.Vimal shares lessons from his career in aviation a...