Breaking the Blueprint
Customer experience (CX) is evolving faster than ever—are you keeping up?
Breaking the Blueprint is the podcast that challenges conventional thinking and explores what it really takes to deliver exceptional CX in today’s world.
Hosted by Vinay Parmar & Iqbal Javaid, two industry veterans with decades of experience in CX strategy, technology, and leadership, this podcast brings you insightful conversations, expert perspectives, and real-world strategies to bridge the gap between technology, people, and customer emotions.
Why Listen?
🔹 Deep Industry Expertise – Iqbal and Vinay have worked with some of the biggest brands, driving CX transformation at scale.
🔹 Tech Meets Human Experience – We break down how AI, automation, and digital solutions can enhance—not replace—human connection.
🔹 Actionable Insights – No fluff, just practical strategies to help you optimise your CX operations and deliver measurable impact.
🔹 Engaging Conversations – Featuring thought leaders, disruptors, and innovators shaping the future of customer experience.
If you’re a CX leader, technology enthusiast, or business decision-maker looking to stay ahead of the curve, this is the podcast for you.
🔊 Subscribe now and start breaking the blueprint!
Breaking the Blueprint
Trailer - Breaking the Blueprint
Customer expectations are constantly evolving. Businesses need to adapt more than ever before or get left behind. Welcome to Breaking the Blueprint, where we dissect the strategies, technologies, and mindsets, shaping the future of how organizations win and retain customers.
Join us as we uncover what truly drives customers to choose you, use you, and come back time and again.
Through expert insights, real world stories, and bold ideas that challenge conventional thinking, it's time to rethink what you think about customers.
Let's break the blueprint.
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